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Accounting & Professional Services

EOFY shouldn’t be the reason your phone system falls over

EOFY shouldn’t be the reason your phone system falls over

EOFY shouldn’t be the reason your phone system falls over

Client calls spike hard at tax time and stay steady the rest of the year — your phone system needs to handle both without you paying for peak capacity year-round.

Client calls spike hard at tax time and stay steady the rest of the year — your phone system needs to handle both without you paying for peak capacity year-round.

Client calls spike hard at tax time and stay steady the rest of the year — your phone system needs to handle both without you paying for peak capacity year-round.

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The problem
The problem

Everyone calls in the same six weeks

Everyone calls in the same six weeks

Between June and October, every client wants an update at once. A phone system that can’t queue calls properly means clients hang up, call back, and hang up again — and your team spends more time apologising than advising.

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Queue calls properly,

Queue calls properly,

Queue calls properly,

and let clients know where they stand.

and let clients know where they stand.

and let clients know where they stand.

Set up call queuing with a wait-time message so callers know they haven’t been forgotten, and route calls by service line — bookkeeping, tax, advisory — so each goes straight to whoever actually handles it.


  • Call queuing with wait-time messaging for EOFY peaks

  • Route by service line (tax, bookkeeping, advisory)

  • Xero integration built in

  • Softphone for hybrid and remote team members

  • Scale extensions up for tax season, back down after

Fits the tools you already run
Fits the tools you already run

Xero, without extra admin

Xero, without extra admin

ReefTel connects with Xero, so call activity ties into the client records your practice already runs on, instead of living in a separate system nobody checks. Add Salesforce or Microsoft Teams if that’s part of your stack — the phone system plugs into what you use, not the other way around.

common questions

common questions

Questions practices ask us.

Questions practices ask us.

Questions practices ask us.

Does this integrate with Xero?

Yes — Xero is one of ReefTel's standard integrations.

Can call volume handle a tax-time spike?
Can we route calls by service line?
Do we need new hardware to get started?

Built to hold up every EOFY.

A local call, not an offshore queue.

Firms serving everyone from cane growers to tourism operators across the region run their reception on ReefTel because the system needs to hold up every EOFY — and when something needs adjusting, it’s a local call, not an offshore queue.

Firms serving everyone from cane growers to tourism operators across the region run their reception on ReefTel because the system needs to hold up every EOFY — and when something needs adjusting, it’s a local call, not an offshore queue.