Legal & Conveyancing

A phone system that takes client confidentiality as seriously as you do

Between court appearances, settlements, and clients who call outside business hours because something’s urgent, your phone system needs to be as dependable as your file notes.

Why firms switch

Missed calls cost more than a callback

A prospective client who can’t get through calls the next firm on the list. A current client chasing a settlement update who hits a dead end starts wondering what else is being missed.

Route by urgency,

not just by who picks up first.

Build a call flow that gets reception, then paralegals, then partners — with an escalation path for genuinely urgent matters that need a fee earner, even if it’s after 5pm. Calls can be tagged to a matter’s practice area so the right person picks up first time, not after two transfers. And you keep your existing landline number when you switch.

the record you might need later

Every call, kept for as long as you need it

Add call recording and your firm has a retrievable record of what was said and when — useful for file notes, billing disputes, or professional obligations around client communication.

Urgent escalation

Escalation routing gets urgent matters to a fee earner outside business hours.

Urgent escalation

Escalation routing gets urgent matters to a fee earner outside business hours.

Searchable recording

Call recording with per-call pause, searchable by number and date — a search, not a subpoena.

Searchable recording

Call recording with per-call pause, searchable by number and date — a search, not a subpoena.

Custom greetings

Custom greetings and hold messaging for a consistent client experience.

Custom greetings

Custom greetings and hold messaging for a consistent client experience.

Court days covered

The softphone keeps your number with you on court days and working from chambers.

Court days covered

The softphone keeps your number with you on court days and working from chambers.

common questions

Questions firms ask us

How long is call history retained?

Retention is configurable to suit your firm's record-keeping needs — talk to us about the right setting for your practice.

Can we record calls for file notes without recording everything?

We're a two-partner firm — is this overkill?

Do you offer a trial before we commit?

Someone in Cairns who answers the phone.

Not a script.

Firms across Cairns CBD run their reception on ReefTel because when a call needs to reach a partner urgently, the system needs to work — and when it doesn’t, they want someone in Cairns who answers the phone themselves, not a script.