HEALTHCARE
HEALTHCARE
Never let a patient call go to a dead line again
Off-the-shelf mobile plans weren’t built for a clinic juggling reception, triage, and three practitioners on different schedules. ReefTel was.
Freedom Plan
Included calls to all destinations
No lock-in contract
Yealink IP phones to suit your needs
Your existing numbers
$29.95
/mo incl. GST
Freedom Plan
Included calls to all destinations
No lock-in contract
Yealink IP phones to suit your needs
Your existing numbers
$29.95
/mo incl. GST
Freedom Plan
Included calls to all destinations
No lock-in contract
Yealink IP phones to suit your needs
Your existing numbers
$29.95
/mo incl. GST
Not sure which plan suits your clinic?
EXTRA
Want more?
Clinics from Cairns to the Tablelands run their reception on ReefTel because when something needs fixing, they’re talking to someone in Cairns who’s fixed it before — not working through an overseas ticket queue while a patient’s on hold.
NBN Plans
Australian-owned
No lock-in contract
Choose your plan speed
Unlimited data
From $69
/month
NBN Plans
Australian-owned
No lock-in contract
Choose your plan speed
Unlimited data
From $69
/month
NBN Plans
Australian-owned
No lock-in contract
Choose your plan speed
Unlimited data
From $69
/month
SIM Plans
High-speed 4G/5G coverage
No lock-in contract
Calls to AU landline and mobile
Choose your data package
From $24.95
/month
SIM Plans
High-speed 4G/5G coverage
No lock-in contract
Calls to AU landline and mobile
Choose your data package
From $24.95
/month
SIM Plans
High-speed 4G/5G coverage
No lock-in contract
Calls to AU landline and mobile
Choose your data package
From $24.95
/month
Yealink IP Phones
Cordless options
Wide-ranging compatibility
Scalable solutions
Crystal-clear colour touchscreens
From $298
once-off
Yealink IP Phones
Cordless options
Wide-ranging compatibility
Scalable solutions
Crystal-clear colour touchscreens
From $298
once-off
Yealink IP Phones
Cordless options
Wide-ranging compatibility
Scalable solutions
Crystal-clear colour touchscreens
From $298
once-off
Why clinics switch
Why clinics switch
A missed call is a missed booking
A missed call is a missed booking
A missed call is a missed booking
Between patients checking in, referrals coming through, and reception fielding results queries, a single receptionist can only be in one place. Calls that ring out don’t go to voicemail in a patient’s mind — they go to the next clinic in the search results.
Between patients checking in, referrals coming through, and reception fielding results queries, a single receptionist can only be in one place. Calls that ring out don’t go to voicemail in a patient’s mind — they go to the next clinic in the search results.
Calls land with whoever’s actually free.
Calls land with whoever’s actually free.
Calls land with whoever’s actually free.
Telehealth from any room, not just the front desk.
Telehealth from any room, not just the front desk.
Telehealth from any room, not just the front desk.
Set up call queues so reception, nurses, and practitioners each get a slot in the routing — if the front desk’s on another line, the call rolls to the next available person instead of ringing out. After-hours calls can go straight to a recorded triage message or divert to an on-call mobile, so patients aren’t guessing whether to call an ambulance or wait until Monday.
Every ReefTel plan includes a softphone app, so a GP running telehealth consults from a back office — or from home — takes and makes calls on the same clinic number, with hold and transfer working exactly like the desk phone. If you run more than one site (a lot of FNQ practices do — Cairns plus Atherton or Port Douglas), all locations sit on one system, so a call can be transferred between clinics without anyone hanging up and redialling.
Call queuing so no patient call rings into silence
After-hours divert to an on-call number or recorded message
Softphone app for telehealth from anywhere
Multi-site routing if you run more than one clinic
Call recording add-on for training and dispute resolution
Set up call queues so reception, nurses, and practitioners each get a slot in the routing — if the front desk’s on another line, the call rolls to the next available person instead of ringing out. After-hours calls can go straight to a recorded triage message or divert to an on-call mobile, so patients aren’t guessing whether to call an ambulance or wait until Monday.
Every ReefTel plan includes a softphone app, so a GP running telehealth consults from a back office — or from home — takes and makes calls on the same clinic number, with hold and transfer working exactly like the desk phone. If you run more than one site (a lot of FNQ practices do — Cairns plus Atherton or Port Douglas), all locations sit on one system, so a call can be transferred between clinics without anyone hanging up and redialling.
Call queuing so no patient call rings into silence
After-hours divert to an on-call number or recorded message
Softphone app for telehealth from anywhere
Multi-site routing if you run more than one clinic
Call recording add-on for training and dispute resolution
common questions
common questions
Questions clinics ask us
Questions clinics ask us
Questions clinics ask us
Can patients still call our existing number?
Yes — bring your number across, or we can issue a new one if you're opening a second site.