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TOURISM & HOSPITALITY
TOURISM & HOSPITALITY

A booking phone that answers as reliably as the reef opens each morning

Between departures, cancellations, and guests calling from overseas time zones, your phone system needs to be as ready as your crew.

Heading into peak season?

the problem

the problem

A ringing phone is a lost booking

A ringing phone is a lost booking

A ringing phone is a lost booking

A ringing phone is a lost booking

Tourism runs on the phone as much as it runs on the water — reef trip enquiries, room bookings, and reservation changes all come through a call, often outside standard business hours because that’s when overseas guests are awake.

Tourism runs on the phone as much as it runs on the water — reef trip enquiries, room bookings, and reservation changes all come through a call, often outside standard business hours because that’s when overseas guests are awake.

Tourism runs on the phone as much as it runs on the water — reef trip enquiries, room bookings, and reservation changes all come through a call, often outside standard business hours because that’s when overseas guests are awake.

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IVR menu

Split reservations, concierge, and operations so callers reach the right team instead of one overworked line.

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IVR menu

Split reservations, concierge, and operations so callers reach the right team instead of one overworked line.

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Bulk SMS to guests

When weather calls off a departure, text every booked guest from the same number they called to book.

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Bulk SMS to guests

When weather calls off a departure, text every booked guest from the same number they called to book.

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Seasonal staff, fast

Add extensions and softphone logins in minutes for peak season — no waiting on new handsets.

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Seasonal staff, fast

Add extensions and softphone logins in minutes for peak season — no waiting on new handsets.

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Divert if a site drops out

If a site loses power or connectivity, calls divert to a mobile or another location so bookings still get answered.

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Divert if a site drops out

If a site loses power or connectivity, calls divert to a mobile or another location so bookings still get answered.

What ReefTel does

Route reservations, concierge, and operations separately

Route reservations, concierge, and operations separately

Set up an IVR menu so callers reach reservations, guest services, or operations without everything landing on one overworked line. When weather calls off a departure, send a mass SMS to booked guests from the same number they called to book — no separate app, no manual dialling down a list.

Set up an IVR menu so callers reach reservations, guest services, or operations without everything landing on one overworked line. When weather calls off a departure, send a mass SMS to booked guests from the same number they called to book — no separate app, no manual dialling down a list.

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Built for seasonal staffing

Add seasonal staff without adding hardware

Add seasonal staff without adding hardware

Peak season means more phones answering more calls — add extensions and softphone logins in minutes rather than waiting on new handsets. If wet season knocks out power or connectivity at one site, calls can divert to a mobile or another location so bookings still get answered. Multi-site support is there for operators running more than one location.

Peak season means more phones answering more calls — add extensions and softphone logins in minutes rather than waiting on new handsets. If wet season knocks out power or connectivity at one site, calls can divert to a mobile or another location so bookings still get answered. Multi-site support is there for operators running more than one location.

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LOCAL SUPPORT

Support that’s lived through a wet season

Operators running everything from reef day trips to CBD accommodation trust ReefTel because Far North Queensland’s tourism season doesn’t wait for a support ticket to be resolved overseas — and a call to us during wet season is answered by someone who’s lived through one too.

common questions

common questions

Questions operators ask us.

Questions operators ask us.

Questions operators ask us.

Can we set different opening hours by season?

Yes — call flows and IVR menus can be scheduled to change automatically for peak vs off-peak.

What happens if the internet drops at our site during a storm?
Can we send SMS updates to guests from our business number?
How fast can we add phones for peak season staff?